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Terms And Conditions 

Hidden Beauty – Terms and Conditions
These Terms and Conditions apply to all mobile services offered by Hidden Beauty, including services booked or purchased through our website, business social media platforms, or any other communication or booking method associated with the business.

Last updated: 01/01/2026
 

1. Introduction

These Terms and Conditions govern the use of our website and the booking of mobile services provided by Hidden Beauty. By booking an appointment via any means associated with our services list on our  website, you agree to these Terms and Conditions.

2. Services

We provide a wide range of mobile services at the client’s chosen location within our service areas, found in the footer across our website. Services are subject to availability.

3. Bookings

  • Appointments can be requested online, by phone, email, or social media.

  • A booking is only confirmed once you receive confirmation from us.

  • We reserve the right to refuse or cancel bookings at our discretion.

4. Deposits and Payments

  • A deposit of typically 50% of treatment cost  may be required to secure your appointment.

  • Full payment is due immediately after the service unless agreed otherwise.

  • We accept payments via cash/bank transfer/and web payment methods subject to service type.

  • Deposits are non-refundable except where cancellation is made by us. and we are unable to offer a rescheduled appointment.

5. Client Cancellation and Rescheduling Policy

  • Cancellations made more than 48 hours before the appointment may be rescheduled without charge.

  • Cancellations within 24–48 hours may result in loss of deposit.

  • Same-day cancellations or missed appointments may be charged the full service amount.

  • In special circumstances, if the above occurs, we may transfer any deposit paid to be used towards other services available on the website, excluding subscriptions, packages, or price plans.

Our Cancellations

We reserve the right to alter terms, cancel or reschedule appointments due to illness, emergencies, unsafe conditions, or circumstances beyond our control.

6. Client Responsibilities

Clients must:

  • Provide accurate booking information

  • Ensure a safe, clean, and suitable workspace is available if not using our mobile treatment van.

  • Please attend your appointment with acceptable hygiene standards, and where applicable.

  • Inform us of any allergies, medical conditions, skin sensitivities, or pregnancy before treatment

  • Ensure children and pets are supervised during the appointment

We reserve the right to refuse service if conditions are unsafe or inappropriate.

7. Health and Safety

  • Certain treatments may require a patch test before the appointment.

  • Clients are responsible for disclosing relevant medical information.

  • We are not liable for adverse reactions where medical or allergy information has not been disclosed.

8. Late Arrivals

  • If a client is late, treatment time may be shortened.

  • Excessive delays may result in cancellation and charges may still apply.

9. Travel Charges

Additional travel fees may apply for appointments outside our standard service area. Any charges will be communicated before confirmation of booking.

10. Gift Vouchers and Promotions

  • Gift vouchers are non-refundable and cannot be exchanged for cash.

  • Promotional offers are subject to availability and may be withdrawn at any time.

11. Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses.

  • Our liability for any claim arising from our services shall not exceed the amount paid for the service.

  • Personal belongings remain the client’s responsibility during appointments.

Nothing in these Terms excludes liability for death or personal injury caused by negligence or any liability that cannot legally be excluded under UK law.

12. Photography and Marketing

With your permission, we may take before-and-after photos, all mobile services for marketing purposes on our website and social media channels. You may withdraw consent at any time.

13. Website Use

Users of this website agree not to:

  • Use the website unlawfully

  • Attempt to gain unauthorised access to systems

  • Copy or reproduce website content without permission

All website content remains the property of Hidden Beauty.

14. Privacy

Your personal information will be handled in accordance with our Privacy Policy and applicable UK data protection laws, including the UK GDPR.

15. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. The lasted Updated terms will be documented on the website.

16. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Information

Hidden Beauty
donna.simm@hiddenbeautyholistic.com
07722527712
www.hiddenbeautyholistic.com

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